FAQs

Frequently Asked Questions

School Account Questions

How soon can we access the website?

Once you have received your notification from us with the USERNAME & PASSWORD confirmed you can use the website – this is usually done within 24 hours or less. A Tax Invoice will be then sent to the school for payment. Please check your junk mail if you do not receive the notification email.

How do I log in?

All schools have a single login account. Simply enter your username and password in the login panel on the top right of all pages.

You can also apply to enable quick IP Login.

Can my students have separate accounts?

The Primary and Secondary website subscriptions only require a single whole school login. No individual students accounts are required for these subscriptions.

The new Convicts, Settlers and Immigrants (CSI) program requires a whole school account which then allows your students to create individual profiles under your school’s account.

What is IP Login?

IP login allows for your school’s network IP address to be saved to your account. Students can then login using the single-click quick IP login link without needing to remember usernames or passwords.

Please note: IP login is only available for logging in with your school account. It does not provide auto login for each CSI student profile.

How do I get IP address login?

To be eligible for quick IP login, your school must have a static IP address (a fixed IP address that doesn’t change). Speak to your schools Network Administrator for this information. Then email us your IP address to ahm@ryebuck.com.au to request IP login.

Do you have login widgets we can add to our schools website?

Yes. We have handy login widgets that you can add to your schools website to allow for one-click logins. To access these widgets, log into your account and visit the widgets page.

I’ve lost my username or password

Use the Username and Password retrieval form or contact Ryebuck Media on ryebuck@ryebuck.com.au or 03 9500 2399.

We have let our subscription lapse – what should we do?

Contact Ryebuck Media via email on ryebuck@ryebuck.com.au or call 03 9500 2399.

We have multiple campuses – does this effect subscriptions?

Larger educational establishments such as Schools, TAFE Colleges, Universities and similar organisations made up of multiple schools, campuses and libraries are required to take out multiple subscriptions. Pay full price on the first and receive 20% off on every additional subscription.

Are the any discounts available for Home School Families?

Yes, we understand the financial constraints for home school families and their need to be able access good quality resources.

If you are a home school family and would like to take out a subscription – please contact us and we can discuss the discounts available.

The Home School Subscription comes with the same copyright responsibilities as school memberships.

I need technical support?

If you have technical enquiry please contact Ryebuck Media via email on ryebuck@ryebuck.com.au or call 03 9500 2399.

Convicts, Settlers and Immigrants (CSI) program related questions

I have an existing website subscription. How do I access the Convicts, Settlers and Immigrants (CSI) program?

All P-12 and Secondary school have automatic access. Simply visit get each student to visit www.australianhistorymysteries.info/csi/register.php to set up their individual profile logins.

Primary schools can contact us to add on a subscription to their existing account.

Can I get a CSI only subscription?

If you are a P-12 or Secondary school you have automatic access. If you are a primary school (or other) then you have the option to have a CSI Program only account.

Do I need a school account for CSI student profile logins?

Yes. Your school needs to be subscribed to an account that includes the CSI program. Once your school has an eligible account you students can then create their own profile to log into. See subscriptions for eligibility. Visit CSI Help for further information.

Why does each student need a login for the CSI program?

The CSI program allows for your students to save their work and continue working on it from any computer at any time. For this to work, each student will need to create a profile which they can log into.

Once a student has a unique login for CSI they can login directly to CSI in the future.

Is there an easy way for teachers to view all their students profiles?

YES! We have a handy teachers admin page for CSI. This tool is only available for teachers so please email us from your school email to request the link.

Content Questions

What aspects of the Australian Curriculum do the case studies cover?

Australian History Mysteries covers Australian Curriculum – History topics from Year 3 to Year 10. Read the Curriculum Relevance Guide for more details.

Can the case studies interactive be used on an iPad?

The Primary and Secondary website can be view on iPads. However some of the Secondary interactives and Primary extension activities are built with Flash and are not available on iPad. See the primary and secondary case study list to see which units are iPad friendly.

I need help with Convicts, Settlers and Immigrants (CSI) Program

We have a full set of FAQs and additional help information for the CSI program in CSI Help.

Does the video content work on iPads?

All of the case studies in the members area now work on iPads. When you login and go to a case study you will have the option to play videos on iPads and computers. You can view the videos full screen. You also have the option to download the videos.

What quality are the videos?

We recently updated our video to play through Vimeo to allow for adaptive streaming, which means that the playback quality is matched to the speed of your internet speed.

I can’t view the videos – what format are they?

Our videos are embedded using the Vimeo platform. If you cannot see the videos, please check with your IT department that www.vimeo.com is not blocked.

If vimeo is blocked, you can still view the videos by using the Download video button under each video. This will play the video in a new tab from where you can play the video or choose to download by saving the MP4.