Frequently Asked Questions
How soon can we access the website?
Once you have received your notification from us with the USERNAME & PASSWORD confirmed you can use the website – this is usually done within 24 hours or less. A Tax Invoice will be then sent to the school for payment. Please check your junk mail if you do not receive the notification email.
How do I log in?
All schools have a single login account. Simply enter your username and password in the login panel on the top right of all pages.
You can also apply to enable quick IP Login.
What is IP Login?
IP login allows for your school's network IP address to be saved to your account. Students can then login using the single-click quick IP login link without needing to remember usernames or passwords.
How do I get IP address login?
To be eligible for quick IP login, your school must have a static IP address (a fixed IP address that doesn't change). Speak to your schools Network Administrator for this information. Then email us your IP address to firstname.lastname@example.org to request IP login.
Do you have login widgets we can add to our schools website?
Yes. We have handy login widgets that you can add to your schools website to allow for one-click logins. To access these widgets, log into your account and visit the widgets page.
I've lost my username or password
We have let our subscription lapse – what should we do?
Contact Ryebuck Media via email on email@example.com or call 03 9500 2399.
We have multiple campuses - does this effect subscriptions?
Larger educational establishments such as Schools, TAFE Colleges, Universities and similar organisations made up of multiple schools, campuses and libraries are required to take out multiple subscriptions. Pay full price on the first and receive 20% off on every additional subscription.
Are the any discounts available for Home School Families?
Yes, we understand the financial constraints for home school families and their need to be able access good quality resources.
If you are a home school family and would like to take out a subscription – please contact us and we can discuss the discounts available.
The Home School Subscription comes with the same copyright responsibilities as school memberships.
I need technical support?
If you have technical enquiry please contact Ryebuck Media via email on firstname.lastname@example.org or call 03 9500 2399.
What aspects of the Australian Curriculum do the case studies cover?
Australian History Mysteries covers Australian Curriculum - History topics from Year 3 to Year 10. Read the Curriculum Relevance Guide for more details.
Can the case studies interactive be used on an iPad?
The Primary and Secondary website can be view on iPads. However some of the Secondary interactives and Primary extension activities are built with Flash and are not available on iPad. See the primary and secondary case study list to see which units are iPad friendly.
Does the video content work on iPads?
All of the case studies in the members area now work on iPads. When you login and go to a case study you will have the option to play videos on iPads and computers. You can view the videos full screen. You also have the option to download the videos.
What quality are the videos?
We recently updated our video to play through Vimeo to allow for adaptive streaming, which means that the playback quality is matched to the speed of your internet speed.
I can't view the videos - what format are they?
Our videos are embedded using the Vimeo platform. If you cannot see the videos, please check with your IT department that www.vimeo.com is not blocked.